Research
PDF Print E-mail

 

—20% of consumers who were approached during a web visit participated in a chat session with an agent.
This means for every 100 people you approach using our system, you will gain approximately 20 new prospects or sales every month.

—67% of online consumers say they prefer t0 shop or work with companies where live support is offered.
This means out of every 1000 visitors your website receives, 670 of them WANT to interact with you.

—59% of consumers surveyed say that they used a similar service prior to making a purchase.
This means out of every 1000 visitors you have, 590 of them have used a service like InstantAgent before making a purchasing decision.